Refund and Shipping Policy
Refund Policy
At Demairo, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, our refund policy is here to assist you.
Eligibility for Refunds
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Damaged or Defective Products: If your product arrives damaged, defective, or incorrect, you may request a refund or replacement within 7 days of delivery.
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Change of Mind: Refunds for change of mind are subject to approval and may incur a restocking fee.
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Custom Orders: Custom or personalized items are non-refundable unless defective or damaged upon arrival.
Conditions for Refunds
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The product must be unused and in its original packaging.
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Proof of purchase (order confirmation or receipt) is required.
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Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.
Refund Process
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Submit a Refund Request: Email us at info@demairo.com with your order number, reason for the refund, and supporting photos (if applicable).
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Approval Notification: Once we receive your request, we will notify you of the approval or rejection of your refund within 3-5 business days.
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Refund Issuance: Approved refunds will be processed within 7-10 business days via your original payment method.
Shipping Policy
We aim to deliver your orders safely and efficiently, ensuring a seamless experience for every customer.
Shipping Destinations
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We ship worldwide.
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Shipping availability may vary depending on local regulations and carrier services in your area.
Processing Time
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Orders are processed within 2-3 business days after payment confirmation.
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Custom orders may take additional time, which will be communicated during checkout.
Shipping Methods and Costs
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Standard Shipping: Delivery within 7-14 business days (depending on location).
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Express Shipping: Delivery within 3-7 business days (additional charges apply).
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Shipping costs are calculated at checkout based on the destination, weight, and size of the package.
Tracking Information
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Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
International Orders
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Customers are responsible for any customs duties, taxes, or additional fees required by their country.
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Delivery times for international orders may vary due to customs clearance processes.
Returns for Shipping Issues
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If your order is lost, delayed, or damaged during transit, please contact us at info@demairo.com.
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For damaged items, provide photos of the package and product to expedite the resolution process.
Contact Us
For any questions or concerns regarding our Refund and Shipping Policy, please contact us at:
Email: info@demairo.com
Phone: +1-289-400-8480
Address: De Mairo Ltd, Unit 21, 3190 Ridgeway Drive, Mississauga, Ontario, L5L5S8, Canada.
We are committed to ensuring your satisfaction and making your shopping experience with Demairo exceptional!
